I have questions? – Official Languages Programs



    Learning French in the heart of rural Quebec gave me an understanding that had eluded me before.

    Andreas, British Columbia to Quebec
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    What is the difference between a student residence and a university apartment?
    Student residence:
    • One or two participant(s) per dorm-style room, common spaces shared with several other participants.
    University apartment:
    • Approximately two to four participants per apartment, a shared kitchenette and bathroom within the apartment.
    Can I share a room in student residence or a homestay with a friend if we are both accepted?
    Maybe. If you and a friend are awarded places to the same institution and same session, contact the institution to find out how to share a room or a homestay. Either way, you’ll have a great experience!
    Can I have someone stay overnight?
    For health, safety, and security reasons, no visitors will be permitted overnight. Rules and guidelines will be provided upon your arrival.
    Can I change accommodations during the program?
    Maybe. If there is a major issue, please contact your institution.
    Can I bring my family with me?
    You will be staying in a student residence or homestay that can accommodate only you.
    Are in-person sessions safe?
    Explore and Destination Clic institutions strictly adhere to all local, provincial/territorial, and federal health and safety guidelines. Institutions continue to work diligently with program staff to implement and carry out safety practices and procedures to help protect you and others.
    Why do I need to create an account?
    You won’t be able to apply without an account. Your personal, identifying data is encrypted in our database and shared only with authorized users for the administration of the official languages programs. You don’t need to create a separate profile for each program you are interested in participating.
    Is there a minimum age limit?
    There are minimum age requirements for each session. Participants must be of age before or on the first day of the session.
    Is there a maximum age limit?
    For Explore, the maximum ages are 15 for the 13–15-year-old age group and 17 for the 16–17-year-old age group. For those attending the 18+ sessions, there is no maximum age limit.
    What is the deadline to submit my Explore application?
    The application closing date for the Explore program is February 15.  
    Will I need to or be able to access my Explore profile after I have submitted my application?
    Yes, so make sure you remember your username and password to monitor your file, or to reapply to Explore.
    Why are there no institutions appearing in the dropdown list of my application?
    You may not meet the minimum age requirements for the 13–15- or 16–17-year-old sessions, based on the date of birth you entered in your profile. If this is your situation, please reach out to your provincial or territorial coordinator. If you believe that you do meet the age requirements, verify your date of birth in your personal profile page. If your date of birth is correct, contact your provincial or territorial coordinator to help you.
    Why are there just a few institutions appearing in the dropdown list of my application?
    These are the institutions that accept participants in your age group, based on the date of birth you entered in your profile.
    Will I need to self-isolate before and after the program if I participate in an in-person session?
    The Explore and Destination Clic institutions strictly adhere to all local, provincial/territorial, and federal health and safety guidelines. There may be quarantine restrictions between provinces/territories. Check individual provincial and territorial rules and requirements at the following link: https://travel.gc.ca/travel-covid/travel-restrictions/provinces. Your host institution will provide more detailed information once your spot in the program has been confirmed.
    Can I be picked up at the airport or bus/train station?
    If you are between 13 and 15, a chaperone will meet you at your point of arrival. However, chaperones may be available for participants in the 16–17-year-old age group. Contact your host institution for more information about chaperones and your arrival arrangements. Related: Will my child be picked up at the airport or bus/train station?
    Can I arrive late, leave early, or miss a few days in the middle of the program?
    You are expected to arrive and leave on the dates set by your institution. Late arrivals and early departures are not permitted.
    How much is it to participate in Explore?
    Government of Canada funding covers tuition, food, accommodations, and most of the activities. Government of Canada funding does not cover: travel to and from your institution, the non-refundable registration fee, spending money for optional social activities and for personal items such as toiletries and souvenirs. For more information.
    Are there registration fees?
    Yes. Registration fees* are paid to the host institution in order to reserve your place in the program. These non-refundable fees are to be paid only when you confirm your participation. *For 2021 only, participants who complete the program will receive a reimbursement of registration fees up to $275 from their host institution.
    Will my credit be automatically transferred to my home institution?
    You will be responsible for all arrangements regarding your credit transfer. Check with your home institution before you start the Explore program.
    I won’t get credit for it. Why should I do the program?
    It is still possible to get credit from your home institution, even if your host institution does not offer credit. To find out if this is possible, you can bring your certificate of completion, transcript, or language assessments to your home institution for consideration. Moreover, even if you don’t earn credit, your newly acquired language skills will serve you well in your future. Don’t forget to add these new skills to your résumé.
    How many credit hours will I get from the Explore program?
    If your home institution accepts a credit from the Explore program, it will determine that credit’s equivalency (i.e., level and number of credits).
    Do I get credits for my participation in the program?
    All institutions issue an official certificate of completion to program participants. However, obtaining a credit depends on whether your host institution offers a credit and whether your school, college, or university will accept that credit. Contact your home institution directly to determine whether such credit would be accepted.
    I haven’t received my tax slip (T4, T2202A, Relevé 1, Relevé 8, etc.). What do I do?
    Contact your host institution for next steps.
    I haven’t received my official certificate of completion or transcript for completing the program. What do I do?
    Contact your host institution for next steps.
    What should I do if I decide to refuse a place? Can I trade my place at an institution/session for a different institution or session?
    Please follow the prompts in your application profile when you are awarded a place or contact the institution directly for more information. If you have extenuating circumstances for refusing (e.g., a severe illness, death of a relative), contact your provincial/territorial coordinator to discuss alternatives.
    What happens after the Explore draw?
    If you are awarded a place, you will have a set number of days in which to accept or refuse the place. Please follow the prompts in your application profile or contact the Explore institution directly for more information. If you do not respond in a timely manner, your status will be changed to “inactive,” and your place will be offered to someone else.
    If I miss the Explore deadline, can I still apply?
    Yes! You can still create an online profile or log in to your existing profile and submit an application.
    I am not eligible for the Explore program. Can I still participate?
    Many institutions accept participants who are not eligible for Explore funding. If you wish to attend a session, you must pay the cost of the program to the institution directly (approximately $3,000 to $4,000) and arrange for travel and personal expenses. Contact your desired institution for more information.
    I am a Canadian citizen or permanent resident studying abroad. Am I eligible for Explore funding?
    Yes. Complete your application well in advance (using your Canadian address) in order to give your home province or territory adequate time to process it. You may have to answer further questions or provide further documentation.
    Will I receive the funding directly? When will I receive the money?
    The funding for your place is transferred directly to the institution and covers your tuition, food, accommodations, and most of your activities.
    My friend and I want to do the program together. Can we be placed at the same location?
    Maybe. Places are awarded using a randomized, computer-generated draw so there are no guarantees. However, if you would like to increase your odds of being placed at the same institution as your friend, please ensure your preferences are identical to those of your friend. Either way, you’ll have a great experience!
    If I receive funding to attend an institution, can I get the names and contact information of the other students going there?
    For privacy reasons, we cannot share that information.
    Can I participate in Explore more than once?
    You can participate in Explore more than once, but not in the same year. Priority is always given to first-time participants; however, past participants are occasionally awarded a place. Apply using your current online profile.
    Can I attend both the spring and summer sessions?
    If eligible, you will receive a funded place for only one session per year. If you wish to attend a second session, you must pay the full cost of the program directly to the institution (approximately $3,000 to $4,000) along with the costs for travel and personal expenses.
    I don’t speak French. Can I participate in Explore?
    Yes! There are no language requirements and you don’t need to know your level of language proficiency. You will be given a language pretest either online before you arrive or at the beginning of the program in order to determine your proficiency level. A post-test will be administered at the end of the program to assess your progress.
    Do I need to speak French during the program?
    If you want to learn or improve French, then practising is key! You will get the most out of your experience by getting involved, speaking in French with your peers, and immersing yourself in your host community. Each institution has a policy about use of French, and these guidelines will be shared with participants upon registration.
    What is Languages at Work?
    Languages at Work offers Explore participants between the ages of 18 and 30 years a unique opportunity to continue learning their second official language (either French or English) in a professional context during a practical summer job experience.
    Why do I need to choose three institutions when applying?
    By providing a first, second, and third choice, you maximize your chance of being assigned to one of your preferred institutions. Every possible effort will be made to assign you to one of your selected institutions. However, you may be assigned elsewhere if your referred institutions are already full. Additionally, you can increase your odds of earning a funded place by selecting the box that says “If none of my preferred institutions are available, I am open to going to any province where a spot is available” when completing your online application.
    What should I do if I need help during the program?
    We do our best to ensure you will enjoy every aspect of the program. However, we understand that sometimes issues may arise. You will be given the telephone numbers of program staff who will be available if something comes up. Support services are also available at the institution if you would like to talk with someone on-site.
    Are optional cultural activities free?
    All institutions offer a variety of free activities. Additional activities may be available to you at your own cost. Following registration, you will be provided more information regarding these activities.
    I have special needs. Can I still participate?
    Once you have been awarded a place, contact your host institution as soon as possible to provide relevant information about your special needs (e.g., medically prescribed dietary requirements, medical care requirements). Most special requests can be accommodated with advance notice; however, you may be assigned to another institution that can better accommodate your needs.
    What does the status on my online profile (Explore or Destination Clic) mean?
    After submitting your application, you may see different statuses assigned to your profile. These statuses, and their meanings, are found below. As your application continues through the review process, your profile will be updated periodically with instructions regarding additional steps you’ll need to complete. In progress: You have created an online profile, but you have not completed your online application. Application completed: Your online application has been completed, but you have not completed uploading the necessary supporting documents. Incomplete application: Your supporting documents have been received, but a document is missing or incomplete. Eligible for draw: Your supporting documents have been received and processed, and you are now entered into the draw. Offer received: You have been offered a place. Your host institution will be contacting you to confirm your acceptance and make further arrangements. Waiting list: You are on the waiting list, until places become available. Inactive: You were offered a place but did not reply within the timeline specified by your host institution.
    Do I need to buy school supplies or course materials?
    All learning materials are supplied by the institution. However, following registration, you will be given a list of personal supplies to bring, such as pens, pencils, notebooks, and paper.
    I’m getting an error message. What do I do?
    If you get an error message such as “The email address you entered already exists” or “The email/username combination is not valid,” you will need to contact your provincial or territorial coordinator.  Your coordinator will be able to give you your username or reset your password once you have verified your identity. If a page is not showing up or gives you an error message, try the following options:
    • Refresh your browser.
    • Delete your browser cookies.
    • Enable pop-ups.
    • Try another browser.
    If you have trouble printing the PDF of your Explore or Destination Clic declaration form, make sure you have Adobe Acrobat Reader installed on your computer.
    I forgot my username. What do I do?
    For security reasons, you won’t be able to generate a new password without your username. First, try searching your inbox for an email from the program ([email protected], [email protected] or [email protected]) which will contain your username. These autogenerated emails usually start with your username in the greetings line. If you can’t remember your username and can’t locate it in your email history, please contact your provincial or territorial coordinator. Please note that duplicate applications are not permitted.
    Am I entitled to a discount to travel to and from my Explore institution?
    You may be entitled to an 8.5 percent discount from VIA Rail. If your institution is located in a region served by VIA Rail, a discount code along with instructions on how to create a VIA Rail profile, and a letter enabling you to use the discount code will be provided in your institution’s information package. Contact information for Via Rail: 1-888-842-7245.   If you’d like assistance booking travel arrangements, you may speak to a Flight Centre travel agent dedicated to Explore travellers. The Flight Centre agent can help you book and manage travel for rail, car, flights, and accommodations. You will be given an emergency number that is accessible 24/7 in case of disruptions during travel. There is a $25 booking fee for any airfare. However, there is no cost for hotel reservations or car rentals. Contact information for Flight Centre: [email protected] or 1-844-252-6571.   Please note that the Corporation of the Council of Ministers of Education, Canada, the provinces and territories, and Canadian Heritage and its officers and employees are not responsible for any travel-related questions or issues.
    Are there any resources for language learners like me?
    There are plenty of resources, courses, and tools available online to support learning or improving French and English. Some links are provided below. The following websites represent only a small selection of relevant content on the web. CMEC does not endorse these sites over any others, nor can it be held responsible for the content or practices of these sites, including practices relating to the collection, storage, and use of personal information. CMEC’s privacy policy is not applicable to these other sites. You are also encouraged to search the web for more other sites relevant to your own interests. Université du Québec à Chicoutimi Fall session: Short French-language learning program (spoken and written) for non-French speakers (12 credits) (beginner, intermediate, and advanced) – 100% online   Université du Québec à Montréal (UQAM) Non-accredited language training at UQAM – Distance learning   Université de Moncton Continuing education – Courses in French as a second language   Western University (École d’immersion française de Trois-Pistoles)  Self-paced online course – French as a second language
    Will the virtual program take place in the evening and on weekends?
    Some activities will be held in the evening and on weekends, just like they would if you were attending an in-person session. The host institution will provide you with the daily program calendar.
    Will the sessions offering credits still offer them, if the session is virtual?
    This information is provided under each session description. Obtaining a credit depends on whether your host institution offers a credit and whether your home institution will accept that credit. Contact your school, college, or university directly to see whether such a credit will be accepted before the start of the program.
    What time will the virtual program take place?
    The virtual program runs for at least four hours a day, five days a week. The program schedule will vary depending on the location of your host institution and where participants are connecting in Canada. Some instructional and sociocultural activities may occur during the day or in the evening to accommodate different time zones. Your host institution will provide you with the daily program calendar once a place has been assigned to you.
    What sociocultural activities can I expect as a virtual participant?
    It wouldn’t be Explore (or Destination Clic) without activities! Each institution will find unique and exciting ways for participants to interact with others, make community connections, and discover the rich and vibrant cultures of Canada. Your host institution will provide more detailed information once your spot in the program has been confirmed.
    How does the virtual program work on a day-to-day basis?
    Your sessions will run on average four hours per day, which will include online instruction, workshops, and sociocultural activities. Although the program is virtual, you will experience its full benefits. Your host institution will provide more detailed information once your spot in the program has been confirmed.
    For virtual sessions, will the learning materials be provided online?
    Yes. All learning materials will be supplied online by your host institution. Keep pens, pencils, notebooks, and paper handy for activities. More information will be provided by your host institution once a place has been assigned to you.
    Do I need to travel to and/or stay in the location of my Explore program ?
    If you are registered for an in-person session, you will need to travel to and stay in the location where your program is being held. If your session is being offered virtually, you will participate in the program from your home, including all formal instruction, workshops, and sociocultural activities.
    Are virtual participants eligible for program funding?
    Yes. To be eligible for funding, you must meet the program requirements. Funding is transferred directly to the host institution, and it covers your tuition, instructional materials, workshops, and most of your activities.
    What happens if I’m not awarded a spot in the program?
    You may still have a chance to participate and will be placed on a waiting list. Funded placements continue to be awarded up until the program begins, so keep an eye on your inbox!