HOW CAN WE HELP?
    I Have Questions
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    ACCOMMODATIONS
    Can I share a room in student residence with a friend if we are both accepted?
    Maybe. If you and a friend are awarded places to the same institution and same session, contact the institution to find out how to share a room. Either way, you’ll have a great experience!
    Can I have someone stay overnight?
    For health, safety, and security reasons, no visitors will be permitted overnight. Rules and guidelines will be provided upon your arrival.
    Can I change accommodations during the program?
    Maybe. If there is a major issue, please contact your institution.
    Can I bring my family with me?
    You will be staying in a student residence that can accommodate only you.
    ACCOUNT (PROFILE)
    Why do I need to create an account?
    You won’t be able to apply without an account. Your personal, identifying data is encrypted in our database and shared only with authorized users for the administration of the official languages programs. You don’t need to create a separate profile for each program you are interested in participating.
    AGE REQUIREMENT
    Is there a minimum age limit?
    There are minimum age requirements for each session. Participants must be in Grade 8 before or on the first day of the Destination Clic session.
    Is there a maximum age limit?
    For Destination Clic, Grade 9 represents the maximum age of participation.
    APPLICATIONS
    Will I need to be able to access my Destination Clic profile after I have submitted my application?
    Yes, so make sure you remember your username and password to monitor your file, or to reapply to Destination Clic.
    Why are there no institutions appearing in the dropdown list of my application?
    You may not meet the minimum age requirements for Destination Clic, based on the date of birth you entered in your profile. If this is your situation, please reach out to your provincial or territorial coordinator. If you believe that you do meet the age requirements, verify your date of birth in your personal profile page. If your date of birth is correct, contact your provincial or territorial coordinator to help you.
    ARRIVAL/DEPARTURE
    Will my child be picked up at the airport or bus/train station?
    A chaperone will meet your child at their point of arrival. Contact your child’s host institution for more information about chaperones and arrival arrangements. For More Information
    Can I arrive late, leave early, or miss a few days in the middle of the program?
    You are expected to arrive and leave on the dates set by your institution. Late arrivals and early departures are not permitted.
    COSTS
    How much is it to participate in Destination Clic?
    Government of Canada funding covers tuition, food, accommodations, and most of the activities. Government of Canada funding does not cover: travel to and from your institution, the non-refundable registration fee, spending money for optional social activities and for personal items such as toiletries and souvenirs. For more information.
    DOCUMENTS AFTER THE PROGRAM
    I haven’t received my tax slip (T4, T2202A, Relevé 1, Relevé 8, etc.). What do I do?
    Contact your host institution for next steps.
    I haven’t received my official certificate of completion or transcript for completing the program. What do I do?
    Contact your host institution for next steps.
    DRAW
    What should I do if I decide to refuse a place? Can I trade my place at an institution/session for a different institution or session?
    Please follow the prompts in your application profile when you are awarded a place or contact the institution directly for more information. If you have extenuating circumstances for refusing (e.g., a severe illness, death of a relative), contact your provincial/territorial coordinator to discuss alternatives.
    What happens after the draw?
    If you are awarded a place, you will have a set number of days in which to accept or refuse the place. Please follow the prompts in your application profile or contact the Destination Clic institution directly for more information. If you do not respond in a timely manner, your status will be changed to “inactive,” and your place will be offered to someone else.
    I missed the deadline! Can I still apply?
    As long as your application is submitted on or before March 31, it will be accepted for review.
    FUNDING
    Will I receive the funding directly? When will I receive the money?
    The funding for your place is transferred directly to the institution and covers your tuition, food, accommodations, and most of your activities.
    My friend and I want to do the program together. Can we be placed at the same location?
    Maybe. Places are awarded using a randomized, computer-generated draw so there are no guarantees. However, if you would like to increase your odds of being placed at the same institution as your friend, please ensure your preferences are identical to those of your friend. Either way, you’ll have a great experience!
    If I receive funding to attend an institution, can I get the names and contact information of the other students going there?
    For privacy reasons, we cannot share that information.
    LANGUAGE
    Do I need to speak French during the program?
    If you want to improve your French, then practising is key! You will get the most out of your experience by getting involved, speaking in French with your peers, and immersing yourself in your host community. Each institution has a policy about use of French, and these guidelines will be shared with participants upon registration.
    NEED HELP
    What should I do if I need help during the program?
    We do our best to ensure you will enjoy every aspect of the program. However, we understand that sometimes issues may arise. You will be given the telephone numbers of program staff who will be available if something comes up. Support services are also available at the institution if you would like to talk with someone on-site.
    OPTIONAL ACTIVITIES
    Are optional cultural activities free?
    All institutions offer a variety of free activities. Additional activities may be available to you at your own cost. Following registration, you will be provided more information regarding these activities.
    SPECIAL NEEDS
    I have special needs. Can I still participate?
    Once you have been awarded a place, contact your host institution as soon as possible to provide relevant information about your special needs (e.g., medically prescribed dietary requirements, medical care requirements). Most special requests can be accommodated with advance notice; however, you may be assigned to another institution that can better accommodate your needs.
    STATUS
    What does the status on my online profile mean?
    After submitting your application, you may see different statuses assigned to your profile. These statuses, and their meanings, are found below. As your application continues through the review process, your profile will be updated periodically with instructions regarding additional steps you’ll need to complete. In progress: You have created an online profile, but you have not completed your online application. Application completed: Your online application has been completed, but you have not completed uploading the necessary supporting documents. Incomplete application: Your supporting documents have been received, but a document is missing or incomplete. Eligible for draw: Your supporting documents have been received and processed, and you are now entered into the draw. Offer received: You have been offered a place. Your host institution will be contacting you to confirm your acceptance and make further arrangements. Waiting list: You are on the waiting list, until places become available. Inactive: You were offered a place but did not reply within the timeline specified by your host institution.
    SUPPLIES
    Do I need to buy school supplies or course materials?
    All learning materials are supplied by the institution. However, following registration, you will be given a list of personal supplies to bring, such as pens, pencils, notebooks, and paper.
    TECHNICAL ISSUES (SUPPORT)
    I’m getting an error message. What do I do?
    If you get an error message such as “The email address you entered already exists” or “The email/username combination is not valid,” you will need to contact your provincial or territorial coordinator.  Your coordinator will be able to give you your username or reset your password once you have verified your identity. If a page is not showing up or gives you an error message, try the following options:
    • Refresh your browser.
    • Delete your browser cookies.
    • Enable pop-ups.
    • Try another browser.
    If you have trouble printing the PDF of your Explore or Destination Clic declaration form, make sure you have Adobe Acrobat Reader installed on your computer.
    I forgot my username. What do I do?
    For security reasons, you won’t be able to generate a new password without your username. First, try searching your inbox for an email from the program ([email protected], [email protected] or [email protected]) which will contain your username. These autogenerated emails usually start with your username in the greetings line. If you can’t remember your username and can’t locate it in your email history, please contact your provincial or territorial coordinator. Please note that duplicate applications are not permitted.
    TRAVEL DISCOUNTS
    Am I entitled to a discount to travel to and from my Destination Clic institution?

    You may be entitled to an 8.5 percent discount from VIA Rail. If your institution is located in a region served by VIA Rail, a discount code along with instructions on how to create a VIA Rail profile, and a letter enabling you to use the discount code will be provided in your institution’s information package. Contact information for Via Rail: 1-888-842-7245.

    If you’d like assistance booking travel arrangements, you may speak to a Flight Centre travel agent dedicated to Destination Clic and Explore travellers. The Flight Centre agent can help you book and manage travel for rail, car, flights, and accommodations. You will be given an emergency number that is accessible 24/7 in case of disruptions during travel. There is a $25 booking fee for any airfare. However, there is no cost for hotel reservations or car rentals. Contact information for Flight Centre: [email protected] or 1-844-252-6571.

    Please note that the Corporation of the Council of Ministers of Education, Canada, the provinces and territories, and Canadian Heritage and its officers and employees are not responsible for any travel-related questions or issues.

    WAITING LIST
    What happens if I’m not awarded a spot in the program?
    You may still have a chance to participate and will be placed on a waiting list. Funded placements continue to be awarded up until the program begins, so keep an eye on your inbox!
    ACCOMMODATIONS
    What is the difference between a student residence and a university apartment?
    Student residence:
    • One or two participant(s) per dorm-style room, common spaces shared with several other participants.
    University apartment:
    • Approximately two to four participants per apartment, a shared kitchenette and bathroom within the apartment.
    Can I share a room in student residence or a homestay with a friend if we are both accepted?
    Maybe. If you and a friend are awarded places to the same institution and same session, contact the institution to find out how to share a room or a homestay. Either way, you’ll have a great experience!
    Can I have someone stay overnight?
    For health, safety, and security reasons, no visitors will be permitted overnight. Rules and guidelines will be provided upon your arrival.
    Can I change accommodations during the program?
    Maybe. If there is a major issue, please contact your institution.
    Can I bring my family with me?
    You will be staying in a student residence or homestay that can accommodate only you.
    ACCOUNT (PROFILE)
    Why do I need to create an account?
    You won’t be able to apply without an account. Your personal, identifying data is encrypted in our database and shared only with authorized users for the administration of the official languages programs. You don’t need to create a separate profile for each program you are interested in participating.
    AGE REQUIREMENT
    Is there a minimum age limit?
    There are minimum age requirements for each session. Participants must be of age before or on the first day of the session.
    Is there a maximum age limit?
    For Explore, the maximum ages are 15 for the 13–15-year-old age group and 17 for the 16–17-year-old age group. For those attending the 18+ sessions, there is no maximum age limit.
    APPLICATIONS
    Will I need to be able to access my Explore profile after I have submitted my application?
    Yes, so make sure you remember your username and password to monitor your file, or to reapply to Explore.
    Why are there no institutions appearing in the dropdown list of my application?
    You may not meet the minimum age requirements for the 13–15- or 16–17-year-old sessions, based on the date of birth you entered in your profile. If this is your situation, please reach out to your provincial or territorial coordinator. If you believe that you do meet the age requirements, verify your date of birth in your personal profile page. If your date of birth is correct, contact your provincial or territorial coordinator to help you.
    Why are there just a few institutions appearing in the dropdown list of my application?
    These are the institutions that accept participants in your age group, based on the date of birth you entered in your profile.
    I currently live in Quebec, but my main residence is in another province. How do I apply?
    During the application process, follow the prompts for non-Quebec residents.
    I am a Quebec resident. How do I apply?
    To begin your application, access the Online Services - Student Financial Assistance (Government of Quebec) and follow the prompts. You can also call the Canada toll-free number at 1 877 643-3750, or  call their local customer-service lines: 418 643-3750 (Quebec) or 514 864-3557 (Montreal). .
    ARRIVAL/DEPARTURE
    Can I be picked up at the airport or bus/train station?
    If you are between 13 and 15, a chaperone will meet you at your point of arrival. However, chaperones may be available for participants in the 16–17-year-old age group. Contact your host institution for more information about chaperones and your arrival arrangements. Related: Will my child be picked up at the airport or bus/train station?
    Can I arrive late, leave early, or miss a few days in the middle of the program?
    You are expected to arrive and leave on the dates set by your institution. Late arrivals and early departures are not permitted.
    COSTS
    How much is it to participate in Explore?
    Government of Canada funding covers tuition, food, accommodations, and most of the activities. Government of Canada funding does not cover: travel to and from your institution, the non-refundable registration fee, spending money for optional social activities and for personal items such as toiletries and souvenirs. For more information.
    CREDITS
    Will my credit be automatically transferred to my home institution?
    You will be responsible for all arrangements regarding your credit transfer. Check with your home institution before you start the Explore program.
    I won’t get credit for it. Why should I do the program?
    It is still possible to get credit from your home institution, even if your host institution does not offer credit. To find out if this is possible, you can bring your certificate of completion, transcript, or language assessments to your home institution for consideration. Moreover, even if you don’t earn credit, your newly acquired language skills will serve you well in your future. Don’t forget to add these new skills to your résumé.
    How many credit hours will I get from the Explore program?
    If your home institution accepts a credit from the Explore program, it will determine that credit’s equivalency (i.e., level and number of credits).
    Do I get credits for my participation in the program?
    All institutions issue an official certificate of completion to program participants. However, obtaining a credit depends on whether your host institution offers a credit and whether your school, college, or university will accept that credit. Contact your home institution directly to determine whether such credit would be accepted.
    DOCUMENTS AFTER THE PROGRAM
    I haven’t received my tax slip (T4, T2202A, Relevé 1, Relevé 8, etc.). What do I do?
    Contact your host institution for next steps.
    I haven’t received my official certificate of completion or transcript for completing the program. What do I do?
    Contact your host institution for next steps.
    DRAW
    What should I do if I decide to refuse a place? Can I trade my place at an institution/session for a different institution or session?
    Please follow the prompts in your application profile when you are awarded a place or contact the institution directly for more information. If you have extenuating circumstances for refusing (e.g., a severe illness, death of a relative), contact your provincial/territorial coordinator to discuss alternatives.
    What happens after the draw?
    If you are awarded a place, you will have a set number of days in which to accept or refuse the place. Please follow the prompts in your application profile or contact the Explore institution directly for more information. If you do not respond in a timely manner, your status will be changed to “inactive,” and your place will be offered to someone else.
    If I miss the deadline, can I still apply?
    Yes! You can still create an online profile or log in to your existing profile and submit an application.
    ELIGIBILITY
    I am not eligible for the Explore program. Can I still participate?
    Many institutions accept participants who are not eligible for Explore funding. If you wish to attend a session, you must pay the cost of the program to the institution directly (approximately $3,000 to $4,000) and arrange for travel and personal expenses. Contact your desired institution for more information.
    I am a Canadian citizen or permanent resident studying abroad. Am I eligible for Explore funding?
    Yes. Complete your application well in advance (using your Canadian address) in order to give your home province or territory adequate time to process it. You may have to answer further questions or provide further documentation.
    FUNDING
    Will I receive the funding directly? When will I receive the money?
    The funding for your place is transferred directly to the institution and covers your tuition, food, accommodations, and most of your activities.
    My friend and I want to do the program together. Can we be placed at the same location?
    Maybe. Places are awarded using a randomized, computer-generated draw so there are no guarantees. However, if you would like to increase your odds of being placed at the same institution as your friend, please ensure your preferences are identical to those of your friend. Either way, you’ll have a great experience!
    If I receive funding to attend an institution, can I get the names and contact information of the other students going there?
    For privacy reasons, we cannot share that information.
    Can I participate in Explore more than once?
    You can participate in Explore more than once, but not in the same year. Priority is always given to first-time participants; however, past participants are occasionally awarded a place. Apply using your current online profile.
    Can I attend both the spring and summer sessions?
    If eligible, you will receive a funded place for only one session per year. If you wish to attend a second session, you must pay the full cost of the program directly to the institution (approximately $3,000 to $4,000) along with the costs for travel and personal expenses.
    LANGUAGE
    I don’t speak French. Can I participate in Explore?
    Yes! There are no language requirements and you don’t need to know your level of language proficiency. You will be given a language pretest either online before you arrive or at the beginning of the program in order to determine your proficiency level. A post-test will be administered at the end of the program to assess your progress.
    Do I need to speak French during the program?
    If you want to learn or improve French, then practising is key! You will get the most out of your experience by getting involved, speaking in French with your peers, and immersing yourself in your host community. Each institution has a policy about use of French, and these guidelines will be shared with participants upon registration.
    LANGUAGES AT WORK
    What is Languages at Work?
    Languages at Work offers Explore participants between the ages of 18 and 30 years a unique opportunity to continue learning their second official language (either French or English) in a professional context during a practical summer job experience.
    NEED HELP
    Why do I need to choose three institutions when applying?
    By providing a first, second, and third choice, you maximize your chance of being assigned to one of your preferred institutions. Every possible effort will be made to assign you to one of your selected institutions. However, you may be assigned elsewhere if your referred institutions are already full. Additionally, you can increase your odds of earning a funded place by selecting the box that says “If none of my preferred institutions are available, I am open to going to any province where a spot is available” when completing your online application.
    What should I do if I need help during the program?
    We do our best to ensure you will enjoy every aspect of the program. However, we understand that sometimes issues may arise. You will be given the telephone numbers of program staff who will be available if something comes up. Support services are also available at the institution if you would like to talk with someone on-site.
    OPTIONAL ACTIVITIES
    Are optional cultural activities free?
    All institutions offer a variety of free activities. Additional activities may be available to you at your own cost. Following registration, you will be provided more information regarding these activities.
    SPECIAL NEEDS
    I have special needs. Can I still participate?
    Once you have been awarded a place, contact your host institution as soon as possible to provide relevant information about your special needs (e.g., medically prescribed dietary requirements, medical care requirements). Most special requests can be accommodated with advance notice; however, you may be assigned to another institution that can better accommodate your needs.
    STATUS
    What does the status on my online profile mean?
    After submitting your application, you may see different statuses assigned to your profile. These statuses, and their meanings, are found below. As your application continues through the review process, your profile will be updated periodically with instructions regarding additional steps you’ll need to complete. In progress: You have created an online profile, but you have not completed your online application. Application completed: Your online application has been completed, but you have not completed uploading the necessary supporting documents. Incomplete application: Your supporting documents have been received, but a document is missing or incomplete. Eligible for draw: Your supporting documents have been received and processed, and you are now entered into the draw. Offer received: You have been offered a place. Your host institution will be contacting you to confirm your acceptance and make further arrangements. Waiting list: You are on the waiting list, until places become available. Inactive: You were offered a place but did not reply within the timeline specified by your host institution.
    SUPPLIES
    Do I need to buy school supplies or course materials?
    All learning materials are supplied by the institution. However, following registration, you will be given a list of personal supplies to bring, such as pens, pencils, notebooks, and paper.
    TECHNICAL ISSUES (SUPPORT)
    I’m getting an error message. What do I do?
    If you get an error message such as “The email address you entered already exists” or “The email/username combination is not valid,” you will need to contact your provincial or territorial coordinator.  Your coordinator will be able to give you your username or reset your password once you have verified your identity. If a page is not showing up or gives you an error message, try the following options:
    • Refresh your browser.
    • Delete your browser cookies.
    • Enable pop-ups.
    • Try another browser.
    If you have trouble printing the PDF of your Explore or Destination Clic declaration form, make sure you have Adobe Acrobat Reader installed on your computer.
    I forgot my username. What do I do?
    For security reasons, you won’t be able to generate a new password without your username. First, try searching your inbox for an email from the program ([email protected], [email protected] or [email protected]) which will contain your username. These autogenerated emails usually start with your username in the greetings line. If you can’t remember your username and can’t locate it in your email history, please contact your provincial or territorial coordinator. Please note that duplicate applications are not permitted.
    TRAVEL DISCOUNTS
    Am I entitled to a discount to travel to and from my Explore institution?
    You may be entitled to an 8.5 percent discount from VIA Rail. If your institution is located in a region served by VIA Rail, a discount code along with instructions on how to create a VIA Rail profile, and a letter enabling you to use the discount code will be provided in your institution’s information package. Contact information for Via Rail: 1-888-842-7245.   If you’d like assistance booking travel arrangements, you may speak to a Flight Centre travel agent dedicated to Explore travellers. The Flight Centre agent can help you book and manage travel for rail, car, flights, and accommodations. You will be given an emergency number that is accessible 24/7 in case of disruptions during travel. There is a $25 booking fee for any airfare. However, there is no cost for hotel reservations or car rentals. Contact information for Flight Centre: [email protected] or 1-844-252-6571.   Please note that the Corporation of the Council of Ministers of Education, Canada, the provinces and territories, and Canadian Heritage and its officers and employees are not responsible for any travel-related questions or issues.
    USEFUL RESOURCES
    Are there any resources for language learners like me?
    There are plenty of resources, courses, and tools available online to support learning or improving French and English. Some links are provided below. The following websites represent only a small selection of relevant content on the web. CMEC does not endorse these sites over any others, nor can it be held responsible for the content or practices of these sites, including practices relating to the collection, storage, and use of personal information. CMEC’s privacy policy is not applicable to these other sites. You are also encouraged to search the web for more other sites relevant to your own interests. Université du Québec à Chicoutimi Fall session: Short French-language learning program (spoken and written) for non-French speakers (12 credits) (beginner, intermediate, and advanced) – 100% online   Université du Québec à Montréal (UQAM) Non-accredited language training at UQAM – Distance learning   Université de Moncton Continuing education – Courses in French as a second language   Western University (École d’immersion française de Trois-Pistoles)  Self-paced online course – French as a second language
    WAITING LIST
    What happens if I’m not awarded a spot in the program?
    You may still have a chance to participate and will be placed on a waiting list. Funded placements continue to be awarded up until the program begins, so keep an eye on your inbox!
    ACCOUNT (PROFILE)
    Why do I need to create an account?
    You won’t be able to apply without an account. Your personal, identifying data is encrypted in our database and shared only with authorized users for the administration of the official languages programs. You don’t need to create a separate profile for each program you are interested in participating.
    APPLICATION
    Will my grades be considered when applying to the Odyssey program?
    Your postsecondary grades will not be assessed. However, you must provide proof of completion of the required level of study with your application in order to be eligible.
    Can my friend and I be assigned to the same location for the Odyssey program?
    We do our best to take your preferences into consideration! However, there is no guarantee that you will be assigned to the same region.
    Can I participate in the program again?
    You may participate in Odyssey again, although priority will be given to first-time applicants. All decisions about contract renewal are made by the local supervisor in consultation with the provincial or territorial coordinator.
    Can I apply if my postsecondary studies were completed outside Canada?
    Yes! Please also submit a formal assessment of your academic credentials earned outside Canada with your application.
    Can I apply if I am studying in Canada on a student visa?
    No. You must be a Canadian citizen or permanent resident of Canada to be eligible for the Odyssey program.
    CREDIT
    Can I receive an academic credit for Odyssey?
    Maybe! The decision lies with your postsecondary institution. Your first step is to consult an academic advisor at your institution to see whether the Odyssey program could be considered an internship or work placement. Your provincial or territorial coordinator may also be able to assist you, if you require a confirmation of your experience in the program.
    DRIVER’S LICENCE
    Do I need a driver’s licence?
    A driver’s licence is not a requirement for the Odyssey program. However, in some remote regions, having a licence and/or access to a vehicle is considered an asset.
    INTERVIEW PROCESS
    What happens after I submit my application?
    If your application and supporting documents are in order, you may be selected for an interview. You will then be contacted by a provincial or territorial coordinator to schedule an interview (by phone, virtually, or in-person). Interview instructions will be provided by email. Please refer to the timeline and description of the interview process below.
    LOCATION/REGION
    Can I choose the city or region to which I am assigned?
    During the interview, you can identify your preferred location(s). We do our best to take your preferences into consideration! Please note that most placements will be in semi-urban, rural, or remote settings; there are very few urban placements across Canada.
    START DATE
    Can I start later in the year?
    If there are positions still available, you can start work later in the year. For more information, get in touch with the coordinator in your province or territory.
    STATUS
    What does the status on my online profile mean?
    After submitting your application, you may see different statuses assigned to your profile. These statuses, and their meanings, are found below. Further instructions will be provided to you by the host province or territory when additional steps are required. Application in progress: You started the application process but have not completed it. Application submitted: You have completed the application. Candidate missing documents: You have submitted your application, but there are missing or ineligible documents. Application submitted after the deadline: You submitted your application after the deadline. As long as positions remain available, however, your application will still be considered for a placement. Candidate waiting to be interviewed: Your application and supporting documents have been received and are in order. You will be contacted to set up an interview. Candidate absent at interview: You were invited to an interview but failed to appear. Application sent to a preferred province/territory: You have completed a successful interview, and your file has now been transferred to the coordinator of one of your preferred provinces or territories for review. Application transferred to another jurisdiction: You have completed a successful interview, and your file has now been transferred to the coordinator of one of your preferred provinces or territories for review. Candidate on host jurisdiction waiting list: You sent in your application, had a successful interview, and your file was transferred to the coordinator of one of your preferred provinces or territories. Your file has been placed on a waiting list until a position becomes available. Candidate on home jurisdiction waiting list: You sent in your application and had a successful interview. Your file has been placed on a waiting list in your home province or territory. Application accepted: You have been offered a position.
    SUMMER
    Can I work during the summer?
    Most schools are closed for the summer so there are no Odyssey placements during this time. If you want to improve your second language, consider participating in the Explore program or becoming an Explore monitor.
    TEACHERS
    What is the difference between a language assistant and a teacher?
    Language assistants are not trained as teachers and therefore do not perform the duties of a teacher, such as the assignment of tests, student evaluation, and classroom management. Instead, language assistants will work under the direction of teachers, leading activities with small groups of students.
    TECHNICAL ISSUES (SUPPORT)
    I’m getting an error message. What do I do?
    If you get an error message such as “The email address you entered already exists” or “The email/username combination is not valid,” you will need to contact your provincial or territorial coordinator.  Your coordinator will be able to give you your username or reset your password once you have verified your identity. If a page is not showing up or gives you an error message, try the following options:
    • Refresh your browser.
    • Delete your browser cookies.
    • Enable pop-ups.
    • Try another browser.
    If you have trouble printing the PDF of your Explore or Destination Clic declaration form, make sure you have Adobe Acrobat Reader installed on your computer.
    I forgot my username. What do I do?
    For security reasons, you won’t be able to generate a new password without your username. First, try searching your inbox for an email from the program ([email protected], [email protected] or [email protected]) which will contain your username. These autogenerated emails usually start with your username in the greetings line. If you can’t remember your username and can’t locate it in your email history, please contact your provincial or territorial coordinator. Please note that duplicate applications are not permitted.
    TRAVEL ALLOWANCES
    Will I receive my travel allowances even if I decide to stay in my host community throughout my entire Odyssey mandate?
    Yes! These allowances are fixed amounts and are paid regardless of your actual travel plans (e.g., you will receive them even if you do not return home for winter holidays). Travel allowances paid at the beginning and the end of the employment period are not taxable. However, travel allowances paid in December and in January are taxable.
    IN RESPONSE TO COVID-19: Our team is working diligently to implement the 2021 official language programs in the safest way possible. Explore and Destination Clic institutions and Odyssey employers will be strictly adhering to all local, provincial, and federal health and safety guidelines. Additional information will be posted on the website as the situation evolves.
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