What if something goes wrong?

Although we do our best to ensure your child enjoys every aspect of the program, we understand that sometimes issues may arise. You will be given the telephone numbers of program staff who will always be available, including weekends. Your child will also be given a number to call in case of emergency. There are support services available at the institution, as well as access to resources such as Kids Help Phone (a toll-free, 24-hour, bilingual, and anonymous phone- and virtual-counselling service for children and youth).